Tag: genesys call center
Role of Mobile Access In Contact Center Activities
As the world becomes more connected, businesses need to find new ways to engage with their customers. One of the most important ways to...
Role of Social Media in Contact Center Operation
Social media has become a crucial communication channel for businesses, and contact centers are no exception. In fact, social media has become a vital...
What is Contact Center?
As businesses strive to provide better customer service, the concept of a contact center has become increasingly popular. A contact center, sometimes called a...
