Contact India Post Customer Care Call Center Toll-Free Phone Number For 24×7
Call India Post Customer Care Number For 24×7:
1800 266 6868
India Post Customer Service Hours:
Call Centre Agent: 09.00 am to 06.00 pm
(except Sunday and gazetted holidays)
IVR Facility: 24 x 7
India Post Customer Support Complaint E-Mail Id For Insurance:
plipg.dte@indiapost.gov.in
Official Website: India Post
India Post is the official postal service of India, owned and operated by the Government of India. Established in 1854, India Post is one of the oldest and largest postal networks in the world, with over 154,000 post offices across India. In this article, we’ll dive into the history, services, and operations of India Post, along with its impact on the Indian economy and society.
History of India Post
India Post traces its roots back to 1764 when Warren Hastings, the Governor-General of India, established the first post office in India. The postal system was initially set up to facilitate communication between the British East India Company and the British Crown. However, over time, the Indian postal service grew in size and scope, serving as a crucial means of communication and transportation for the Indian people.
In 1854, India Post was officially established as a standalone postal service, with the first postage stamp issued in the country. Over the years, India Post has expanded its services to include not just mail and courier services, but also financial services, such as savings accounts, money transfers, and insurance.
Services Offered by India Post
India Post offers a wide range of services to its customers, including:
- Mail Services: India Post provides domestic and international mail services, including letters, postcards, and parcels.
- Courier Services: India Post also offers courier services through its Speed Post service, which provides guaranteed delivery within a specified timeframe.
- Financial Services: India Post offers various financial services, such as savings accounts, money orders, and money transfers.
- Retail Services: India Post also provides retail services, such as the sale of stamps, stationery, and philatelic products.
Operations of India Post
India Post is responsible for the delivery of mail and parcels across India. It has a vast network of post offices, including rural post offices, that provide postal services to even the remotest corners of the country. In addition to its traditional mail services, India Post has also embraced technology to provide better services to its customers. One of the most significant technological advancements in the Indian postal service has been the introduction of the Indian Post Payment Bank (IPPB). The IPPB is a public sector bank that leverages India Post’s vast network to provide banking services to the unbanked and underserved population in the country.
Impact of India Post on the Indian Economy and Society
India Post plays a significant role in the Indian economy and society. It provides essential communication and financial services to millions of people, especially in rural and remote areas. Additionally, India Post is one of the largest employers in the country, providing employment opportunities to thousands of people. Moreover, India Post’s financial services have played a crucial role in promoting financial inclusion in the country. Its savings accounts, money transfer services, and insurance products have helped millions of people, especially in rural areas, access financial services that were previously out of reach.
Why Do People Call On The India Post Customer Care Department?
India Post is a massive postal service with a vast network of post offices across the country. As with any large organization, there are times when customers may need to contact the India Post customer care department for assistance. Here are some of the reasons why people call on the India Post customer care department:
- Tracking a Shipment: One of the most common reasons people call the India Post customer care department is to track their shipments. Customers can inquire about the status of their shipments, including delivery dates and locations, using the tracking number provided to them when they sent the shipment.
- Delivery Issues: Customers may also call the India Post customer care department if they have delivery issues, such as delayed or missed deliveries. The customer care representative can help locate the shipment and provide an update on its expected delivery time.
- Postal Services Information: People may also call the customer care department for information about postal services, such as postage rates, mailing guidelines, and delivery timeframes. The customer care representative can provide accurate information and help resolve any queries.
- Complaints and Feedback: Customers may also contact the customer care department to file complaints or provide feedback on the services they received. The customer care representative can help resolve the issue or provide information on how to escalate the complaint further.
- Postal Savings and Financial Services: India Post also offers a range of financial services, such as savings accounts, money transfers, and insurance. Customers may call the customer care department for information or assistance with these services.
The India Post customer care department is an essential resource for customers who require assistance with any postal or financial services offered by India Post. The customer care representatives are trained to handle customer queries and resolve issues effectively and efficiently, ensuring a satisfactory experience for customers.
How To Contact India Post Customer Service Department?
India Post provides several options to customers who need to contact the customer service department. Here are some of the ways you can get in touch with India Post customer care:
- Toll-Free Number: India Post has a toll-free number that customers can call to speak with a customer care representative. The toll-free number is 1800-266-6868, and it is available from Monday to Saturday between 8 am to 8 pm.
- Email: Customers can also send an email to the India Post customer care department to request information or assistance. The email address for customer care is cpmg_deli@indiapost.gov.in.
- Postal Mail: Customers can also send a letter to the India Post customer care department through the postal mail. The address to send the letter to is:Office of the Chief Postmaster General, Delhi Circle Meghdoot Bhawan, New Delhi-110001
- Social Media: India Post is also active on social media platforms like Twitter and Facebook. Customers can send a direct message or tag India Post on social media to request assistance.
- Live Chat: India Post also offers a live chat option on their official website. Customers can click on the “Contact Us” option on the website and select the “Live Chat” option to speak with a customer care representative.
These are some of the ways customers can get in touch with the India Post customer care department. It is important to note that customers should have their tracking number or other relevant details handy before contacting the customer care department for assistance. This will help the representative provide a quicker and more accurate resolution to the customer’s query or concern.
Conclusion
India Post is an integral part of India’s economy and society, providing essential postal and financial services to millions of people. With its vast network of post offices and innovative services like the IPPB, India Post continues to play a crucial role in promoting financial inclusion and facilitating communication and commerce in the country. Whether you’re sending a letter or transferring money, India Post is a reliable and trustworthy service that has stood the test of time.
