Contact Eversource Customer Service Call Center Toll-Free Phone Number
Call Eversource Customer Service Number:
800-662-7764
Eversource Customer Care Phone Number For Builders and Contractors:
(888) 633-3797
Eversource Customer Support Phone Number For TTY/TDD Hearing Impaired:
(800) 322-8242
Eversource Customer Service Number For Report Fraud of Energy Theft Report:
(781) 441-8537
Eversource Customer Service Number For Accounting/ Billing:
(800) 286-2828
Connecticut Credit And Collections
(844) 273-7760
New Hampshire Credit And Collections
(866) 861-6225
Credit And Collections
Eversource Customer Service Number For Claims For Voicemail Box:
(844) 685-4475
Eversource Customer Support Number For Investors/ Franchasing:
(781) 441-8118
(860) 665-3249
(860) 665-5154
Eversource Customer Care Number For Sales/ Reservations For Gas Sales:
(866) 678-2744
Eversource Customer Service Number For Legal For Supplier Privacy:
(866) 746-1110
Eversource Business Customer Support Phone Number:
(888) 544-4826
Connecticut Builders and Contractors
(800) 286-2000
Connecticut Power Out
(877) 944-5325
Connecticut Smell Gas
(800) 592-2000
Eastern Massachusetts
(800) 662-7764
New Hampshire
(800) 362-7764
New Hampshire Builders and Contractors
(800) 346-9994
New Hampshire TTY/TDD
(877) 659-6326
Western Massachusetts
Eversource Customer Service Hours:
Mon – Fri: 8:00 am – 6:00, pm
Eversource Corporate Office Address:
Eversource Energy Inc
56 Prospect Street
Hartford, Connecticut 06103
United States of America
Official Website: Eversource
1. History of Eversource Energy Company
Eversource Energy Company, formerly known as Northeast Utilities, has a rich history dating back to the early 1900s. It emerged from a merger between several smaller utilities and has since expanded its operations across New England. The company has played a vital role in the region’s energy landscape and has continually evolved to meet the growing demands of its customers.
2. Energy Services Provided by Eversource
Eversource Energy offers a comprehensive range of energy services to residential, commercial, and industrial customers. These services include electricity generation, transmission, and distribution. The company strives to ensure a reliable and uninterrupted energy supply, working diligently to modernize its infrastructure and incorporate advanced technologies.
3. Commitment to Renewable Energy
As sustainability becomes increasingly important, Eversource Energy has made significant strides in promoting renewable energy sources. The company has actively invested in wind, solar, and hydroelectric projects, aiming to reduce its carbon footprint and support a greener future. By embracing clean energy alternatives, Eversource is taking a proactive role in combating climate change and promoting a sustainable environment.
4. Customer-Centric Approach
Eversource Energy places a strong emphasis on customer satisfaction and engagement. The company has implemented various programs and initiatives to enhance the customer experience. From online account management and energy-saving tips to personalized support and convenient payment options, Eversource strives to meet the diverse needs of its customers while ensuring their convenience and peace of mind.
5. Infrastructure Modernization and Grid Resilience
Recognizing the importance of a robust energy infrastructure, Eversource Energy has undertaken extensive initiatives to modernize the grid and improve its resilience. By upgrading aging equipment, implementing smart technologies, and enhancing cybersecurity measures, the company is working towards creating a more reliable and secure energy system. These efforts not only enhance the customer experience but also contribute to the overall stability of the energy grid.
6. Community Engagement and Philanthropy
Eversource Energy maintains a strong presence within the communities it serves. The company actively participates in philanthropic endeavors and community engagement initiatives. Through partnerships with local organizations and charities, Eversource strives to make a positive social impact by supporting education, environmental conservation, and other key causes.
7. Industry Recognition and Awards
With its unwavering commitment to excellence, Eversource Energy has earned numerous accolades and industry recognition. The company’s dedication to innovation, environmental stewardship, and customer satisfaction has been acknowledged through various prestigious awards. These accolades further solidify Eversource’s position as a leader in the energy industry.
8. Future Outlook and Innovation
Eversource Energy remains dedicated to staying at the forefront of technological advancements and industry trends. The company continues to invest in research and development to drive innovation in energy generation, distribution, and customer service. By embracing emerging technologies and fostering a culture of innovation, Eversource strives to anticipate and meet the evolving needs of its customers in an ever-changing energy landscape.
9. Partnerships and Collaborations
Eversource Energy recognizes the value of strategic partnerships and collaborations. The company actively engages with stakeholders, including government agencies, regulatory bodies, and industry organizations. By fostering strong relationships and promoting open dialogue, Eversource seeks to contribute to the development of a sustainable and reliable energy ecosystem.
10 Eversource Customer Service: A Comprehensive Guide for Exceptional Support
When it comes to reliable utility services, Eversource stands out as a leading provider in the United States. With a strong commitment to customer satisfaction, Eversource ensures that its customers receive excellent support through its dedicated customer service department. Now, we will delve into the various aspects of Eversource customer service, discussing the different support channels, their responsiveness, and the overall experience customers can expect.
a. Eversource Customer Service Channels
Eversource offers multiple channels through which customers can seek assistance and resolve their queries or concerns. These channels include:
i) Phone Support: Customers can reach Eversource customer service representatives by calling their designated helpline. The phone support is available 24/7, ensuring round-the-clock accessibility for customers facing any issues or requiring immediate assistance.
ii) Online Chat: Eversource also provides an online chat feature on their official website. This enables customers to have real-time conversations with customer service agents, making it convenient for quick queries or general information.
iii) Email Support: For non-urgent matters or complex issues that require detailed explanations, Eversource offers email support. Customers can send their inquiries or concerns via email and expect a timely response from the customer service team.
iv) Social Media Platforms: Eversource understands the significance of social media in today’s digital landscape. Therefore, they actively engage with customers on platforms like Twitter and Facebook, promptly addressing their concerns and inquiries.
b. Responsiveness and Efficiency
Eversource takes pride in its commitment to responsiveness and efficiency. The customer service team strives to provide prompt and accurate solutions to customers’ problems. By ensuring minimal waiting times and effective communication, Eversource aims to deliver a seamless customer experience.
To maintain high responsiveness, Eversource has implemented advanced call center technologies and training programs for their representatives. These measures help streamline the support process, enabling agents to handle customer inquiries efficiently.
c. Knowledgeable and Empathetic Staff
One of the cornerstones of excellent customer service is having knowledgeable and empathetic staff members. Eversource understands this principle and places great emphasis on training its customer service representatives to possess both technical expertise and interpersonal skills.
The customer service team undergoes comprehensive training to stay updated with the latest utility services, policies, and procedures. This enables them to provide accurate information and effective solutions to customers’ concerns.
Furthermore, Eversource believes in empathetic communication, ensuring that customers feel heard and understood. The representatives are trained to actively listen to customer issues, displaying empathy and patience throughout the interaction.
d. Resolving Billing and Service Issues
Eversource’s customer service team excels in resolving billing and service-related issues promptly. Whether customers have questions about their bills, need to report a service disruption, or want to discuss their energy usage, the customer service representatives are well-equipped to assist.
By diligently addressing billing discrepancies, helping customers understand their energy usage patterns, and swiftly resolving service disruptions, Eversource aims to provide comprehensive support that enhances customer satisfaction.
11. Conclusion
Eversource sets a commendable standard in the realm of customer service, prioritizing the needs and concerns of its customers. Through a diverse range of support channels, efficient responsiveness, knowledgeable staff, and prompt issue resolution, Eversource ensures that its customers receive exceptional assistance.
Whether you need help with billing inquiries, service disruptions, or general information, Eversource’s customer service is dedicated to providing reliable and satisfactory support. With their commitment to customer satisfaction, Eversource continues to establish itself as a premier utility service provider that goes above and beyond to meet its customers’ needs.
In conclusion, if you are an Eversource customer, rest assured that their customer service team is ready to assist you with professionalism, expertise, and a genuine commitment to resolving your concerns.
